Last updated 12 October 2026
Privacy policy
What we collect
Account details (name, email, phone, country), identity documents where required, recipient details, transaction records, messages you send us, and technical data such as IP address and device information.
Why we collect it
To provide and secure the service, verify identity, meet anti-money-laundering and record-keeping obligations, prevent fraud, and support you.
Sharing
We share data only with service providers who help us operate (hosting, messaging, payout partners) under confidentiality obligations, and with regulators or law enforcement where the law requires. We never sell your data.
Retention
Transaction and identity records are kept for at least 7 years as required by Australian AML/CTF law, then securely deleted.
Your rights
You can access and correct your information from your dashboard or by contacting us. You may complain to the Office of the Australian Information Commissioner (OAIC).
Security
Data is encrypted in transit, passwords are hashed, sessions are secure HTTP-only cookies, and access to admin tools is restricted and logged.